Privacy Policy
Ritter Virtual Assistance (“the Company”) is committed to maintaining robust privacy protections for its users. This Privacy Policy is designed to help you understand how we collect, use, and protect the information you provide to us and to assist you in making informed decisions when using our services.
Who We Are
For the purposes of this policy:
- The “Site” refers to www.ritterva.com
- The “Service” refers to the virtual assistant services provided via the Site
- “We,” “us,” and “our” refer to Ritter Virtual Assistance
- “You” refers to you, as a user of our Site or our Service
By accessing our Site or Service, you agree to this Privacy Policy and our Terms of Use.
Information We Collect
Usage Data
We collect technical information about your interaction with the Site, including:
- Browser type and version
- Operating system
- Referring website
- Pages visited and time spent
- IP address and location
- Internet service provider
- Frequency and usage patterns
This data is collected via Google Analytics and is used to improve the performance, security, and user experience of our Site.
Notification Data
If you subscribe to a newsletter or updates, we collect:
- Your email address
- Your name
- IP address and timestamp of signup
This helps verify consent and protect against misuse. You can unsubscribe at any time via the link in our emails.
Enquiry & Correspondence Data
When you fill out our contact form or email us directly, we collect:
- Your name and contact details
- Your job title or business name (if applicable)
- The content of your enquiry
- Any relevant metadata
We use this data to respond to your message, manage client relationships, and maintain records of communication.
How We Use and Share Your Information
Personal Information
We use your data to:
- Respond to enquiries
- Deliver services
- Provide support
- Send communications (only with your consent)
We do not sell or rent your personal data. Some data may be shared securely with trusted service providers who help us operate our business (e.g. email platforms).
Non-Personal Information
We use anonymised and aggregated data to analyse trends, improve the Site, and inform marketing efforts.
Legal Basis for Processing
We process your data based on:
- Your consent
- Our contract with you
- Legal obligations
- Legitimate business interests
- Protection of legal rights
Data Retention
We only keep your data for as long as needed:
- Enquiries and service records: up to 7 years
- Newsletter data: until you unsubscribe
- Client communication logs: for the duration of our working relationship or as required by law
Your Rights
Under the UK GDPR and EEA regulations, you have the right to:
- Access or correct your data
- Request deletion
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
- File a complaint with the ICO
To exercise your rights, contact us at info@ritterva.com
Links to Other Sites
Our Site may include links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before submitting personal information.
Updates to This Policy
We may occasionally update this Privacy Policy.
- Minor updates will take effect immediately
- Significant changes will be communicated via email or a notice on our homepage
Please check this page regularly for the latest version.
Contact
This website is operated by Ritter Virtual Assistance.
For questions about this Privacy Policy, email: info@ritterva.com